Policies

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Warranty

Alternative Fuels Now warrants our products to be free from defects in material and workmanship.

Alternative Fuels Now manufactured products (Hydro-Assist products) are fully warranted for 1 year.
Other products are covered under the original manufacturer's warranty.

We provide this warranty to ensure your satisfaction and trust. Our business has been built on service and customer satisfaction.

If a defect is found, our entire liability and your exclusive remedy shall be, at our option, free replacement or a pro rated refund based upon a 3 year xxxxx. This warranty does not apply to products that are damaged due to abnormal use, misuse, neglect or accident.

Defective products will be accepted for...

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Privacy

Alternative Fuels Now is committed to protecting your privacy.

We respect your privacy and the security of your data.

  • We do not sell or loan ANY of your information to anyone or any company.
  • We do not store credit card information on our systems.
  • We do not exchange email addresses and telephone numbers with anyone else.
  • We will not sell or disclose any information that identifies you to a third party.
Speedy Rack and Axle does not sell, trade or rent your personal information to others.We may, from time to time, notify you by email or postal mail of specials and offers that we run, but we assure you that these notifications will not be so frequent as to be burdensome or annoying.
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Payment

We accept payment using all major credit cards as well as Paypal. All credit card transactions are processed securely through Paypal. We do not keep any credit card records. Payment in full is expected at time of order.

If you cannot provide a credit card account, we are able to accept payment by check or money order. Orders will not ship until payment is received, and in the case of non-local checks, may require 3 business days for the check to clear after deposit. Money orders will be shipped immediately, as will certified check and local check.

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Tax

We have a physical presence in New York so we are required to collect sales tax for all orders placed within New York state. Our local sales tax rate is 8.625%. Sales tax is not charged for orders intended for resale. You must provide a sales tax certificate and open an account with us if you are within NY state and wish to make a purchase that is sales tax exempt.

We are not currently required to collect sales tax on orders that ship out of NY state, so extra-state orders are sales tax exempt.

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Returns

Alternative Fuels Now has a satisfaction guarantee. We accept returns on all unused and uninstalled parts up to 30 days from time of purchase. Returns are subject to a restocking fee of 15%, and the original shipping charges will be deducted from the refund amount.

Defective and wrong parts are replaced as a matter of policy. Parts returned as defective without following our defect replacement process will be treated as a return. Please see the Warranty page for return of defectives.

All refunds are processed within two weeks.

Please open this page, complete the form to obtain an RMA, and return the product to us.

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Shipping

Standard Orders

  • All orders will be shipped within two business days of receipt of the order.
  • All orders will be shipped via USPS priority mail service.
  • Each item ordered is shipped in its own package. Shipping charges apply to each individual item. There is no combined shipping charge.
  • We do not have overnight shipping available.

Returns & Replacements

  • Shipping charges for items returned to Alternative Fuels now are the responsibility of the purchaser.
  • Alternative Fuels Now will be responsible for shipping charges for replacement of defective items.
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Return Material Authorization

Please fill out this form to submit your request for return. You will be contacted, issued an RMA, and given instructions for shipping.

  • We will reply to your email with a RMA number and exchange/return instructions.
  • When returning your purchase, the RMA number given must clearly appear on the outside of returned package. Returns will not be accepted without an RMA number
  • Inside the package please include: A copy of the original packing slip that we sent you with your order and the RMA Number you were issued OR The Name used on the original order, Product ID information, Order Date, Order Number, and RMA Number.
  • All returned merchandise must be received within fourteen (14) days of the...
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